Front Desk Agent

Crestline Hotels & Resorts; Golden (CO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k Match

Travel Discounts

Volunteer Opportunities

Job summary

Crestline Hotels & Resorts invites applications for a Front Desk Agent to warmly assist guests with check-in and check-out, answer calls, and handle special requests. The role emphasizes guest satisfaction, accurate information on hotel offerings, and smooth cashiering processes.

Candidates should have basic computer skills and at least one year of front desk or hospitality experience. The role supports a dynamic hospitality environment with opportunities for growth at Crestline Hotels & Resorts.

Qualifications

• High School Diploma or GED is required.
• One year of previous experience in a similar hotel position is required.
• Basic computer skills are required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Know hotel features/services, hours, rates, packages, promotions, and daily arrivals/departures.
• Process all check-ins and check-outs and verify guest information.
• Input payment methods into the system and handle cash when designated.
• Direct Bell Person to assist guests with luggage.

Skills

Guest service

Communication

Multitasking

Cash handling

Education

High School Diploma or GED

Job description

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care ofour Associates—both in and outside of work.?

Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more!

Benefits may vary depending on location.

No application deadline. All positions posted on on-going basis until filled