Front Desk Agent

Crestline Hotels & Resorts; Keystone (CO); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off

401(k) with company match

Travel discounts

Educational assistance

Volunteer opportunities

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in/check-out, answer calls, and handle special requests in line with hotel policies. This role emphasizes courteous service and efficient room assignment.

The ideal candidate will maintain knowledge of hotel features, rates, and promotions, process payments, and coordinate with other departments to ensure guest satisfaction. Pay starts at $23/hour, with benefits included.

Qualifications

• High school diploma or GED required.
• Experience in a hotel or guest services preferred.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, rates, packages, and promotions.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within three rings, using correct greeting and etiquette.
• Process all guest check-ins and verify registration information.
• Input guest payment information and collect cash when designated.
• Escort guests to rooms and assist with luggage.
• Handle overbooked or walk-in guests.
• Record wake-up calls and distribute faxes.
• Communicate guest information to relevant departments.

Skills

Customer service

Phone etiquette

Attention to detail

Education

High school diploma

GED

Tools

Basic computer skills

Job description

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Pay Starting At

$23.00/hour

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
• Direct bell person to escort guest and transport their luggage to the room.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments or personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High school graduate or general education degree (GED).
• One year of previous experience in a similar position in a hotel.
• Basic computer skills required.

Benefits

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our associates—both in and outside of work. Benefits include health and welfare plans to include medical, dental, and vision options, competitive paid time off, 401(k) savings plan with company match, volunteer opportunities, educational assistance, travel discounts, and more! Benefits may vary depending on location.

Equal Employment Opportunity

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.