Guest Experience Advocate - Flexible Shifts

Target; Dumfries (VA); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Target is seeking a Guest Advocate to greet guests, assist with returns and services, and keep the store clean and welcoming. You will help guests find what they need, explain features of the Target App, and enroll new loyalty members while maintaining fast, friendly service.

You should enjoy helping others, thrive in a busy, physical role, and be flexible for nights, weekends and peak times. Training will teach you our standards, safety rules, and how to use handheld scanners and other tech.

Qualificações

• Communicating effectively with guests using positive language and listening to needs.
• Welcoming and helpful attitude toward guests and team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate scanners and tech.
• Work independently and with a team.
• Remain focused in a fast-paced environment and handle multiple tasks.
• Resolve guest questions quickly on the spot.

Responsabilidades

• Create an easy, inspiring guest experience by greeting guests and addressing needs.
• Help guests find what they need and resolve issues for a smooth shopping experience.
• End every guest interaction with a sincere thank you.
• Support peers and maintain a positive, respectful attitude.
• Promote current promos, products, and loyalty programs and assist with enrollment.
• Be familiar with Order Pick-Up, Drive Up, and online ordering and guide guests to use these features.
• Handle returns or exchanges following store policies and assist leaders as needed.
• Maintain a clean, clutter-free work area and restock supplies as needed.
• Operate safely, follow policies, and report hazards.

Conhecimentos

Guest interaction

Customer service

Communication

Teamwork

Problem solving

Ferramentas

Handheld scanners

POS system

Descrição da oferta de emprego

Target is seeking a Guest Advocate to greet guests, assist with returns and services, and keep the store clean and welcoming. You will help guests find what they need, explain features of the Target App, and enroll new loyalty members while maintaining fast, friendly service.

You should enjoy helping others, thrive in a busy, physical role, and be flexible for nights, weekends and peak times. Training will teach you our standards, safety rules, and how to use handheld scanners and other tech.