Guest Experience Advocate

Target; Oxon Hill (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Target is seeking a Guest Advocate to welcome guests, resolve issues, and provide a friendly, efficient shopping experience. You will greet guests, assist with finding products, and explain store services and promotions while maintaining high standards of customer care.

This role requires flexible availability and the ability to work in a fast-paced retail setting, with emphasis on teamwork and guest satisfaction.

Qualifications

• Strong customer service mindset with guest-focused approach.
• Excellent communication and interpersonal skills for interactions with guests and team members.
• Willingness to educate guests on products, services and store benefits.
• Ability to adapt to fast-paced environment and handle multiple tasks.
• Comfort with using handheld scanners and store technology.
• Ability to work both independently and in a team.
• Stay composed and helpful while resolving guest concerns.

Responsibilities

• Create an easy, inspiring guest experience by greeting and assisting guests.
• Help guests find items and resolve issues for a smooth shopping experience.
• End every transaction with a sincere thank you.
• Support peers and maintain a positive, respectful atmosphere.
• Promote store promotions, loyalty programs, and app features.

Skills

Customer service

Communication

Friendly attitude

Attention to detail

Educate guests

Multi-frequency devices

Teamwork

Problem solving

Tools

Handheld scanners

POS system

Job description

Target is seeking a Guest Advocate to welcome guests, resolve issues, and provide a friendly, efficient shopping experience. You will greet guests, assist with finding products, and explain store services and promotions while maintaining high standards of customer care.

This role requires flexible availability and the ability to work in a fast-paced retail setting, with emphasis on teamwork and guest satisfaction.