Guest Experience Advocate

Target; Lubbock (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Target is hiring a Guest Advocate to welcome guests, help with store services, and resolve guest needs across in-store and digital channels. You will learn about benefits, loyalty programs and how to use the Target App, Drive Up and Order Pick Up while delivering friendly service. This role emphasizes guest satisfaction, safety, and teamwork.

No two days are the same, and you will be part of a team that values strong guest relationships and ethical conduct in a fast-paced retail environment.

Qualifications

• Effective communication with guests and team members.
• Welcoming and helpful attitude toward guests and colleagues.
• Attention to detail while prioritizing tasks.
• Educate guests about products and services.
• Ability to communicate on multiple devices and operate scanners and tech.
• Ability to work independently and in a team.
• Remain focused and composed in a fast-paced environment.

Responsibilities

• Demonstrate a service culture by delivering the service standard.
• Greet guests as you complete daily tasks to create a welcoming experience.
• Engage with guests to solve their specific needs.
• Make guests aware of current promos, store activities and events.
• Be knowledgeable about tools, products, and services to resolve guest issues.
• Explain Target Loyalty program benefits and assist with enrollment as needed.
• Scan and bag items efficiently and in line with safety standards.
• Minimize guest wait time while maintaining service quality.
• Explain features of the Target App (Wallet, Order Pick-Up, Drive Up, etc.).
• Direct guests to enroll, activate and use online features as appropriate.
• Assist with returns per policy and escalate as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multimodal communication

Tools

Handheld scanners

Job description

Target is hiring a Guest Advocate to welcome guests, help with store services, and resolve guest needs across in-store and digital channels. You will learn about benefits, loyalty programs and how to use the Target App, Drive Up and Order Pick Up while delivering friendly service. This role emphasizes guest satisfaction, safety, and teamwork.

No two days are the same, and you will be part of a team that values strong guest relationships and ethical conduct in a fast-paced retail environment.