Guest Experience Advisor

Intuit; Cedar Rapids (IA); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

401(k) Matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay

Discounts on TurboTax

Growth opportunities

Phone bill reimbursement

Seasonal benefits

Job summary

Intuit TurboTax seeks an in-person Customer Advisor to warmly greet customers, listen to their needs, and guide them to the right service or expert within the TurboTax network. This year-round, non-exempt role centers on delivering a thoughtful, high-touch hospitality experience.

You will be a trusted host and navigator, ensuring every touchpoint feels personal, clear, and supportive from arrival through hand-off, while adhering to store standards and schedules.

Qualifications

• 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role.
• A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy.
• A high school diploma or GED
• Experience in a hospitality, retail service, or guest-relations environment preferred

Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
• Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
• Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
• Commit to a culture of continuous improvement by actively soliciting and responding to feedback

Skills

Customer service

Empathy

Communication

Education

High school diploma or GED

Job description

Intuit TurboTax seeks an in-person Customer Advisor to warmly greet customers, listen to their needs, and guide them to the right service or expert within the TurboTax network. This year-round, non-exempt role centers on delivering a thoughtful, high-touch hospitality experience.

You will be a trusted host and navigator, ensuring every touchpoint feels personal, clear, and supportive from arrival through hand-off, while adhering to store standards and schedules.