Guest Experience & Admissions Specialist

zoonewengland; Stoneham (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Zoo New England seeks friendly Guest Experience Associates to welcome guests, process admissions and memberships, and operate rides as needed. You will use POS systems, handle cash and credit transactions, and help ensure a safe, enjoyable visit.

The role requires outdoor work in all weather, flexibility for seasonal events like ZooLights, and a strong commitment to teamwork and guest service. Minimum age 16, high school diploma preferred, training provided.

Qualifications

• Must be at least 16 years old at the time of hire and at least 18 to operate amusement rides per MA state law.
• Ability and willingness to work outdoors across all seasons and in all weather conditions year-round.
• Ability to work in a diverse workplace and serve a diverse guest population.
• Scheduling flexibility – able to work various shifts and days.
• Ability to stand and walk for extended periods of time.

Responsibilities

• Greet guests with a smile and welcoming attitude, ensuring a positive first impression.
• Accurately process admissions, memberships, and other transactions while following Zoo New England’s cash-handling policies.
• Proactively sell Zoo New England memberships and be knowledgeable about membership benefits.
• Using POS (Point of Sales) systems on computers and tablets to process transactions and log other information as needed.
• Inspect rides before operating to ensure they are clean and functioning properly.
• Operate amusement rides in accordance with Massachusetts state safety laws and Zoo procedures, ensuring safe and enjoyable experiences for guests.
• Monitor and track attendance, revenue, and ride operations accurately and in compliance with departmental protocol.
• Answer guest questions politely and knowledgeably, providing information about zoo operations, animals, exhibits, activities, and programs.
• Assist with crowd control and provide friendly, professional support during busy or high-traffic times.
• Maintain clean, safe, and inviting work areas, including light maintenance, sweeping, shoveling, or snow removal as needed.
• Attend departmental meetings for updates on zoo operations, attractions, and programs.
• Relieve co-workers when directed and support teamwork across shifts.
• Accurately process and track zoo guests at the entrance(s).
• Knowledge of basic zoo operations, including safety procedures and animal collections.
• Excellent attendance and punctuality.
• Strong commitment to quality customer service.
• Friendly, warm, and professional demeanor when working with diverse guests and team members.
• Must report to in proper uniform, and with a positive attitude.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS systems

Teamwork

Bilingual English

Education

High school diploma or equivalent

Tools

POS terminals

Cash registers

Job description

Zoo New England seeks friendly Guest Experience Associates to welcome guests, process admissions and memberships, and operate rides as needed. You will use POS systems, handle cash and credit transactions, and help ensure a safe, enjoyable visit.

The role requires outdoor work in all weather, flexibility for seasonal events like ZooLights, and a strong commitment to teamwork and guest service. Minimum age 16, high school diploma preferred, training provided.