Guest Experience Specialist: Admissions, Rides & Memberships

Zoo New England; Boston (MA); On-site; USD 19,604 - 27,922; Part time

Job summary

A family-friendly zoo in Boston is seeking a Guest Experience Associate to create memorable experiences for guests. The role involves processing admissions and transactions, providing excellent customer service, and assisting with zoo operations throughout seasonal events. Candidates should enjoy working outdoors, have strong communication skills, and a passion for delivering high-quality service in a team-oriented environment. Some experience in customer service is preferred.

Qualifications

• Must be at least 16 years old (18 to operate rides).
• Ability to work outdoors year-round in varied weather.
• Scheduling flexibility for various shifts and days.

Responsibilities

• Greet guests warmly to ensure a positive experience.
• Process admissions and transactions following cash-handling policies.
• Sell memberships and provide information about zoo operations.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

A family-friendly zoo in Boston is seeking a Guest Experience Associate to create memorable experiences for guests. The role involves processing admissions and transactions, providing excellent customer service, and assisting with zoo operations throughout seasonal events. Candidates should enjoy working outdoors, have strong communication skills, and a passion for delivering high-quality service in a team-oriented environment. Some experience in customer service is preferred.