Admissions & Guest Experience Lead

Answers in Genesis; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

The Attractions Admissions Coordinator at Ark Encounter in Williamstown, KY, oversees the day-to-day operations of a guest entry area and guides staff to deliver a high-quality guest experience. You will lead hourly team members, ensure brand standards, manage ticketing interactions, and answer guest questions while upholding the ministry's mission and core values.

Weekend and event coverage is required. This role emphasizes safety, service, and a positive attitude as you help create memorable

Qualifications

• Must agree with and sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regular attendance at a local Bible-believing church.
• Strong interpersonal relationship skills - ability to interact with guests and coworkers across all departments and levels.
• Ability to memorize and retain facts, procedures, etc.
• Excellent verbal and written communication skills.
• Availability to regularly work weekends, holidays, and occasional events outside of normal operating hours.
• Must have a neat appearance, dress professionally in uniform, and represent the ministry in a professional manner.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second-mile mindset
• Prioritize personal integrity in all interactions and assignments
• Frequently inspects guest engagement zones for brand standards and requests corrective action for any issues
• Frequently provides inspection calibrations of staff operations to ensure compliance with SOPs
• Maintain proficiency in all staff positions and procedures.
• Sell tickets/operate ticket-selling register.
• Stay up-to-date and prepared to answer guest questions regarding Ark Encounter and Creation Museum.
• Ensure the safety of all guests through training and proficiency regarding safety and security procedures.
• Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
• Be able to model strong guest engagement skills.
• All other duties and responsibilities as assigned by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Conflict resolution

Education

Hospitality or Retail degree in progress

Tools

POS systems

Job description

The Attractions Admissions Coordinator at Ark Encounter in Williamstown, KY, oversees the day-to-day operations of a guest entry area and guides staff to deliver a high-quality guest experience. You will lead hourly team members, ensure brand standards, manage ticketing interactions, and answer guest questions while upholding the ministry's mission and core values.

Weekend and event coverage is required. This role emphasizes safety, service, and a positive attitude as you help create memorable