Guest Experience Admin & Reservations Coordinator

Alterra; Warren (VT); Presencial; USD 46.000 - 50.000; Jornada completa

Descripción de la vacante

Sugarbush Resort seeks a Seasonal Recreation Services Administrative Coordinator to oversee payroll, reservations, and administrative support for Ski & Ride School and related operations. You will handle bookings, payroll audits, and assist with budgeting while delivering exceptional guest service across multiple resort teams.

The role requires strong organizational skills, reliability in a fast-paced setting, and the ability to work weekends and holidays during peak periods.

Formación

• High school diploma or equivalent required.
• College education preferred.
• Experience with RTP, reservation and POS systems is preferred.

Responsabilidades

• Manage Ski & Ride School payroll and audits.
• Operate reservation and point-of-sale systems and assist guests.
• Assist Recreation Services Director in guest service planning.
• Support sales through reservations and program bookings.
• Resolve guest concerns promptly with professional communication.
• Collaborate with Marketing to maintain accurate school information.
• Onboard and offboard Ski & Ride School staff with training docs.
• Provide admin support to Day School and Rental & Repair ops.
• Assist with budgeting and financial reporting.
• Maintain records and reports for departmental ops.
• Coordinate seasonal programs and events.
• Communicate staffing and scheduling needs with managers.
• Support other departments as directed.

Conocimientos

Guest service

Communication

Time management

Problem-solving

Educación

High school diploma or equivalent

College education preferred

Herramientas

Microsoft Office (Word, Excel)

Reservation systems

Point-of-sale systems

Payroll systems

Descripción del empleo

Sugarbush Resort seeks a Seasonal Recreation Services Administrative Coordinator to oversee payroll, reservations, and administrative support for Ski & Ride School and related operations. You will handle bookings, payroll audits, and assist with budgeting while delivering exceptional guest service across multiple resort teams.

The role requires strong organizational skills, reliability in a fast-paced setting, and the ability to work weekends and holidays during peak periods.