Guest Experience & Activities Supervisor

Grand-Pacific-Resorts-5; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Grand Pacific Resorts seeks an Activities Supervisor to oversee the Carlsbad Seapointe Resort activities and recreation team. You will drive guest experiences, ensure safety and comfort, and collaborate with the Resort Manager to achieve department goals.

You will mentor staff, manage scheduling, oversee pool and decks, and coordinate with Owners/Guests to deliver engaging activities while maintaining high service standards.

Responsibilities

• Oversee activities and recreation department to deliver engaging guest experiences.
• Strive for outstanding guest/owner satisfaction scores.
• Ensure environmental comfort and safety across resort facilities.
• Mentor and develop associates within the department.
• Create and manage the Activities schedule.
• Coordinate weekly Sysco orders and inventory for activities.
• Oversee Pool and Recreation Decks and related daily operations.
• Manage social activity coordination within the department.
• Monitor pool area to verify owners/guests are registered.
• Prioritize and organize work assignments for staff.
• Engage with Owners/Guests pre-arrival, during stay, and post-departure for personalized experiences.
• Identify guest concerns and resolve issues before checkout.
• Seek to increase guest satisfaction scores through innovative activities.
• Coordinate with teams to deliver unique and exceptional resort activities.
• Oversee daily activities for adults and children on a weekly/monthly basis.
• Assist with special projects as assigned by Resort Manager.
• Maintain professional and ethical conduct and regular attendance.
• Adhere to company policies, standards, and safety procedures.
• Operate company vehicles as required.

Job description

Grand Pacific Resorts seeks an Activities Supervisor to oversee the Carlsbad Seapointe Resort activities and recreation team. You will drive guest experiences, ensure safety and comfort, and collaborate with the Resort Manager to achieve department goals.

You will mentor staff, manage scheduling, oversee pool and decks, and coordinate with Owners/Guests to deliver engaging activities while maintaining high service standards.