Guest Engagement Agent

Express Employment Professionals - Cincinnati East; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a Help Desk Specialist in Knoxville, TN. This customer-focused role centers on greeting callers and handling inquiries with accurate research and detail-oriented data entry.

Join a team that values people skills and offers a stable, on-site work environment with competitive hourly pay and opportunities to make a real impact through every interaction.

Qualifications

• Customer-facing experience is preferred.
• Strong verbal and written communication abilities.
• Ability to stay organized when handling inquiries.

Responsibilities

• Be the friendly first point of contact by answering incoming calls, texts, chats, and emails
• Conduct account research to support customers with accuracy
• Provide shipping & logistics support to keep everything running smoothly
• Handle data entry with precision and attention to detail

Skills

People skills

Customer service

Communication skills

Job description

Help Desk Specialist – Knoxville, TN

Do you thrive on connecting with people? Whether you’ve worked as a Bank Teller, served up lattes as a Barista, or styled customers as a Retail Fashionista—your people skills are exactly what we’re looking for!

We’re hiring Guest Engagement Specialists to join a dynamic local company in Knoxville, TN. If you love helping others and want a role where every interaction makes an impact, this is your chance.

Pay Rate: $20.00/hr

What You’ll Do:

• Be the friendly first point of contact by answering incoming calls, texts, chats, and emails
• Conduct account research to support customers with accuracy
• Provide shipping & logistics support to keep everything running smoothly
• Handle data entry with precision and attention to detail

Why You’ll Love It:

Work in a customer-focused role where your personality shines
Enjoy flexibility with scheduling that fits your lifestyle
Competitive pay for work that keeps you engaged and connected

Join us and turn your customer service experience into a rewarding career!