Guest Engagement Sales Specialist — Operations

Living Spaces Furniture; Fresno (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Vacation

Paid Sick Leave

Health Spending Account (HSA)

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture in Fresno, CA, is seeking a Sales Specialist 2 (Operations) to blend sales expertise with expanded operational duties and to deliver the Living Spaces Guest Engagement Model. The role drives guest visits and KPI achievements while performing standard work and supporting cash office tasks.

Responsibilities include reviewing daily sales, maintaining guest satisfaction, processing payments, and supporting Commercial & Trade programs.

Qualifications

• High School Diploma or GED required; minimum 2 years of retail experience in a direct customer environment preferred.

Responsibilities

• Demonstrate proficiency in the Living Spaces Guest Engagement Model and meet or exceed Sales Per Hour thresholds.
• Review daily sales results and complete monthly proficiency plans using end-of-month reporting tools.
• Maintain guest satisfaction scores at or above store goals and follow up on guest emails and CRM tickets.
• Assist store leadership with guest escalations, returns, exchanges, and discounts per SOP.
• Process payments accurately (cash, financing, credit cards) and perform Cash Office duties per policy.
• Act as a brand ambassador for Commercial & Trade programs and drive outreach to business clients.
• Perform Sales Specialist-1 and assigned Sales Specialist-2 standard work and adhere to planning, lead tracking, and event routines.
• Ensure SOP compliance and alignment with commercial objectives.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Living Spaces Furniture in Fresno, CA, is seeking a Sales Specialist 2 (Operations) to blend sales expertise with expanded operational duties and to deliver the Living Spaces Guest Engagement Model. The role drives guest visits and KPI achievements while performing standard work and supporting cash office tasks.

Responsibilities include reviewing daily sales, maintaining guest satisfaction, processing payments, and supporting Commercial & Trade programs.