Guest Engagement & Sales Specialist II (Ops)

FHLB Des Moines; Manteca (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Vacation

Job summary

Living Spaces is seeking a Sales Specialist 2 (Ops) in California to execute guest engagement techniques, drive sales per hour, and maintain our cash office under strict SOPs. The role includes processing payments, supporting store leadership with escalations, and following up on customer CRM tickets while ensuring accurate reporting of guest interactions.

You will work to meet store KPIs, manage the vault, and maintain guest surveys to optimize both sales and cashier performance.

Qualifications

• High School Diploma or GED required.
• 1-2 years of retail / sales / customer service experience.
• Experience using Microsoft Office programs.

Responsibilities

• Execute the Guest Engagement Model to meet or exceed Sales Per Hour thresholds.
• Maintain the cash office and vault per SOP and ensure daily accuracy.
• Handle guest emails and CRM follow-up tickets to close inquiries.
• Assist Store Leadership with guest escalations, returns, exchanges, and discounts per SOP.
• Process payments and ensure compliance with SOP; open/close the vault on schedule.
• Maintain Guest Surveys for Sales and Cashier metrics to target store goals.

Skills

Customer service

Retail sales

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Living Spaces is seeking a Sales Specialist 2 (Ops) in California to execute guest engagement techniques, drive sales per hour, and maintain our cash office under strict SOPs. The role includes processing payments, supporting store leadership with escalations, and following up on customer CRM tickets while ensuring accurate reporting of guest interactions.

You will work to meet store KPIs, manage the vault, and maintain guest surveys to optimize both sales and cashier performance.