Guest Concierge & Scheduler – Luxury OB/GYN

The Wright Center for Women's Health; Naperville (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Wright Center for Women's Health in Naperville, IL is seeking a motivated Guest Concierge (Receptionist/Scheduler) to support our personalized luxury OB/GYN practice. The role focuses on scheduling, confirmations, and compassionate patient service in a fast-paced team setting.

Applicants should have prior experience in reception or scheduling, strong organizational skills, and excellent phone etiquette.

Qualifications

• Prior experience in reception, scheduling, or customer service (preferably in healthcare).
• Excellent organizational skills and attention to detail.
• Strong phone etiquette and verbal communication skills.

Responsibilities

• Schedule appointments in alignment with provider guidelines and availability.
• Manage daily schedules regarding existing appointments and cancellations.
• Participate in weekly Level 10 meetings as part of our EOS structure.
• Ensure all required patient forms are completed in advance.
• Verify insurance benefits online prior to appointments.
• Provide timely, clear, and compassionate communication in person and over the phone.
• Collect diagnosis codes from patient symptom checklists.
• Waiting room maintenance.

Skills

Willingness to learn

Team-oriented

Organizational skills

Job description

The Wright Center for Women's Health in Naperville, IL is seeking a motivated Guest Concierge (Receptionist/Scheduler) to support our personalized luxury OB/GYN practice. The role focuses on scheduling, confirmations, and compassionate patient service in a fast-paced team setting.

Applicants should have prior experience in reception or scheduling, strong organizational skills, and excellent phone etiquette.