Guest Concierge- Scheduling/Reception

ViziRecruiter,LLC.; Naperville (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

The Wright Center for Women's Health is seeking a motivated Guest Concierge (Receptionist/Scheduler) to support our luxury OB/GYN practice. This on-site role focuses on creating an exceptional guest experience from arrival or call-in.

The ideal candidate is warm, professional, organized, and eager to learn, with preferred experience in scheduling, customer service, and healthcare administration. On-site training is provided in a fast-paced team environment.

Qualifications

• Prior experience in reception, scheduling, or customer service (preferably in healthcare).
• Strong phone etiquette and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Able to work in a fast-paced, team-oriented environment.
• Willingness to learn and grow within an evolving, holistic healthcare setting.
• Tech-savvy and adaptable to new systems and processes.

Responsibilities

• Greet guests warmly and professionally.
• Schedule appointments in alignment with provider guidelines and availability.
• Manage daily schedules regarding existing appointments and cancellations.
• Make outbound calls for appointment reminders and confirmations.
• Ensure all required patient forms are completed in advance.
• Collect diagnosis codes from patient symptom checklists.
• Verify insurance benefits online prior to appointments.
• Provide timely, clear, and compassionate communication in person and over the phone.
• Waiting room maintenance.
• Participate in weekly Level 10 meetings as part of our EOS structure.

Skills

Customer service

Scheduling

Communication skills

Organization

Teamwork

Willingness to learn

Tech-savvy

Job description

Introduction

The Wright Center for Women's Health is a leading healthcare concierge practice dedicated to delivering exceptional services with a culture focused on Growth, Attention to Detail, Exceeding Expectations, Entrepreneurial Spirit, and Compassion. Our practice provides a structured framework for our team to excel. If you align with these values and are passionate about women's healthcare, we invite you to apply for the Guest Concierge position.

Overview

We are seeking a motivated and detail-oriented Guest Concierge (Receptionist/Scheduler) to support our personalized luxury OB/GYN practice. This front-facing role is essential to creating an exceptional experience for our guests from the moment they arrive or call in.

The ideal candidate is warm, professional, highly organized, and eager to learn. While on-site training is provided, prior experience in scheduling, customer service, and healthcare administration is a strong advantage.

Responsibilities

Responsibilities:

• Greet all guests warmly and professionally
• Schedule appointments in alignment with provider guidelines and availability
• Manage daily schedules regarding existing appointments and cancellations
• Make outbound calls for appointment reminders and confirmations
• Ensure all required patient forms are completed in advance
• Collect diagnosis codes from patient symptom checklists
• Verify insurance benefits online prior to appointments
• Provide timely, clear, and compassionate communication in person and over the phone
• Waiting room maintenance
• Participate in weekly Level 10 meetings as part of our EOS structure.

Requirements

Skills/Qualifications:

• Prior experience in reception, scheduling, or customer service (preferably in healthcare)
• Strong phone etiquette and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working in a fast-paced, team-oriented environment
• Willingness to learn and grow within an evolving, holistic healthcare setting
• Tech-savvy and adaptable to new systems and processes