Guest Concierge & PBX Operator

FORTH Hotel and Club; Atlanta (GA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

FORTH Hotel and Club in Atlanta seeks a friendly Telephone/PBX Operator dedicated to delivering exceptional guest service. You will be the first point of contact, handling all internal and incoming calls with professionalism and efficiency.

The ideal candidate communicates clearly, stays calm under pressure, and can multitask in a fast-paced environment while using a PBX system and Microsoft Office tools to support our team and guests.

Qualifications

• First point of contact for guests and internal teams.
• Handle multiple calls and messages with accuracy.
• Basic computer skills including MS Office and email.

Responsibilities

• Be the first point of contact for guests and internal teams.
• Handle all incoming and internal calls with professionalism.
• Maintain accurate messaging and caller information.
• Support front desk operations as needed.

Skills

Communication skills

Customer service

Calm under pressure

Microsoft Office

Email

Education

High school diploma

Tools

PBX system

Job description

FORTH Hotel and Club in Atlanta seeks a friendly Telephone/PBX Operator dedicated to delivering exceptional guest service. You will be the first point of contact, handling all internal and incoming calls with professionalism and efficiency.

The ideal candidate communicates clearly, stays calm under pressure, and can multitask in a fast-paced environment while using a PBX system and Microsoft Office tools to support our team and guests.