Lobby Ambassador ($20.60/hr)

Marriott's Crystal Shores; Marco Island (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical Benefits

Dental Benefits

Vision Benefits

401K Opportunities

Travel Discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Lobby Ambassador to welcome Guests, guide them to services, and support marketing activities at the Marco Island property. You will assist Guests with directions, information about amenities, local attractions, and events, ensuring a friendly, efficient lobby environment.

The role requires guest interaction, teamwork, and adherence to company standards, with a flexible schedule including weekends and holidays. Prior customer service experience is helpful.

Qualifications

• Experience interacting with guests in person or by phone.
• Ability to provide warm, welcoming greetings and directions.
• Capable of supporting marketing efforts and events.

Responsibilities

• Provide warm and welcoming greetings to guests.
• Screen targeted customers and connect them to a Marketing Executive.
• Give directions and information about property amenities and local activities.
• Maintain lobby coverage and maximize guest interactions during peak times.
• Promote brand image and support marketing efforts and site volume.
• Take inventories and keep lobby desks stocked with supplies and collateral.

Skills

Sales experience

Customer service

Job description

Are you looking for a place where meaningful moments are made together?We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lobby Ambassador, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled:Competitive payMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development OpportunitiesAs a Lobby Ambassador, a typical day will include:Provide warm and welcoming greetings to all guests. Utilizes tools to seamlessly screen targeted customers and connect them to a Marketing Executive.Supplies Owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.Ensures proper coverage and execution throughout the lobby as directed and maximizes interactions during peak arrival periods.Promotes awareness of brand image internally and externally.Assists with any additional strategies to drive Marketing efforts and Site Volume.Takes inventories and ensures all desks in the lobby are stocked with appropriate levels of supplies and collateral.Guest Experience and Company Standards:Welcome and greet guests; anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Lobby Ambassador:Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.Available to work a flexible schedule to include weekends and holidays.Position may require background and drug screening, in accordance with state and local requirements.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.#LI-AM1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.