Guest Concierge & Front Desk Specialist

Tommy Bahama; Indio (CA); On-site; USD 22,041 - 28,929; Full time

Job summary

Tommy Bahama in Indio, CA is seeking a Front Desk Agent to welcome guests, check them in and out, assist with luggage, and answer questions with warmth and professionalism.

Provide concierge-style service, upsell amenities, coordinate with team, and ensure accurate cash handling, billing, and daily records.

This role demands strong English communication, attention to detail, multitasking, and a friendly, guest-focused demeanor. Experience in hospitality preferred.

Qualifications

• Must communicate effectively in English with guests and staff.
• Detail-oriented with accuracy in daily tasks.
• Able to compute simple math for transactions.
• Capable of multi-tasking under pressure.
• Punctual, reliable with strong attendance.
• Strong interpersonal skills and teamwork.

Responsibilities

• Check-in and check-out guests confidently and warmly.
• Provide luggage assistance and directions to rooms.
• Upsell upgrades and programs to increase revenue.
• Answer guest questions about resort amenities and events.
• Maintain lobby cleanliness and front desk organization.
• Communicate VIP arrivals to staff for escorts and amenities.

Skills

Excellent communication

Attention to detail

Multitasking

Customer service

English proficiency

Problem solving

Job description

Tommy Bahama in Indio, CA is seeking a Front Desk Agent to welcome guests, check them in and out, assist with luggage, and answer questions with warmth and professionalism.

Provide concierge-style service, upsell amenities, coordinate with team, and ensure accurate cash handling, billing, and daily records.

This role demands strong English communication, attention to detail, multitasking, and a friendly, guest-focused demeanor. Experience in hospitality preferred.