Guest Experience Leader, Front Desk & Reservations

Tommy Bahama; Indio (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Tommy Bahama Miramonte Resort & Spa is seeking an experienced Front Office Manager to lead the front desk team and ensure exceptional guest service. You will guide training, scheduling, and performance management to support day-to-day hotel operations.

The role emphasizes first-contact guest interactions, maintaining brand standards, and acting as an ambassador for Tommy Bahama Miramonte. Strong English communication and supervisory experience are required.

Qualifications

• High school diploma or GED; 1 year supervisory experience in a high-volume setting.
• Hospitality experience in a Four Diamond hotel preferred.
• Experience with Windows, Microsoft Office, and property management systems.
• Strong English communication skills, both written and verbal.
• Ability to work varied shifts and flexible schedules.

Responsibilities

• Interact, coordinate, and communicate through daily pre-shift meetings with team members to ensure a smooth arrival through departure experience for all guests.
• Provide knowledge of services, hours, room types, rates, promotions, and group activities to respond to guest inquiries promptly and accurately.
• Track initiatives such as upsell programs and CoralTree Delivers Program.
• Ensure front desk agents complete required checklists and follow hotel policies.
• Maintain confidentiality of guest information and data security.
• Recruit, hire, train, and manage the talent of all front desk team members.

Skills

Supervisory experience

Hospitality experience

English proficiency

Flexible scheduling

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Property Management Systems

Job description

Tommy Bahama Miramonte Resort & Spa is seeking an experienced Front Office Manager to lead the front desk team and ensure exceptional guest service. You will guide training, scheduling, and performance management to support day-to-day hotel operations.

The role emphasizes first-contact guest interactions, maintaining brand standards, and acting as an ambassador for Tommy Bahama Miramonte. Strong English communication and supervisory experience are required.