Front Desk Supervisor — Guest Experience Leader

Tommy Bahama Miramonte Resort & Spa; Indio (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Tommy Bahama Miramonte Resort & Spa in Indio, CA seeks a Front Office Manager to lead the front desk team, ensure exceptional guest service, and uphold hotel standards. The role focuses on leadership, training, scheduling, and performance management to deliver a memorable guest experience.

You will act as the first contact for guests, coordinate daily operations, supervise shifts, and support upsell initiatives while maintaining confidentiality and brand guidelines.

Qualifications

• High school diploma or GED or equivalent experience.
• Minimum of one year supervisory experience in hospitality.
• Must speak, read, and write English clearly.

Responsibilities

• Lead front desk team and manage guest service operations.
• Coordinate daily pre-shift meetings and staff scheduling.
• Uphold hotel policies and ensure guest confidentiality.
• Support upsell programs and brand initiatives.

Skills

Leadership

Guest service

Communication

Training

Scheduling

Education

High school diploma or GED

Job description

Tommy Bahama Miramonte Resort & Spa in Indio, CA seeks a Front Office Manager to lead the front desk team, ensure exceptional guest service, and uphold hotel standards. The role focuses on leadership, training, scheduling, and performance management to deliver a memorable guest experience.

You will act as the first contact for guests, coordinate daily operations, supervise shifts, and support upsell initiatives while maintaining confidentiality and brand guidelines.