Guest Concierge Bell Attendant — Earn Tips

Towne; Columbus (OH); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a friendly, professional guest services associate to welcome guests, assist with directions and reservations, and ensure smooth hotel operations. You will help with bell services, luggage handling, and transportation arrangements using approved taxis or services.

Ideal candidates have a high school diploma or GED, basic math skills, and the ability to read and write English. Seasonal or temporary roles may be available and benefits programs vary by position.

Qualifications

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Uses salutation of the day and welcomes guests to the location.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and all other inquiries.
• Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area.
• Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
• Correctly tags individual bags to be stored in the bell storage area.
• Assures all guests and luggage are safely transported to and from assigned destinations.
• Continually monitors and maintains cleanliness and order of guest services area.
• Delivers messages, items and/or guest amenities as requested.
• Completes all tasks in a timely manner as instructed by the Account Manager

Skills

Read/write English

Guest services

Time management

Mathematical basics

Communication

Education

High school diploma or GED

Job description

Towne Park is seeking a friendly, professional guest services associate to welcome guests, assist with directions and reservations, and ensure smooth hotel operations. You will help with bell services, luggage handling, and transportation arrangements using approved taxis or services.

Ideal candidates have a high school diploma or GED, basic math skills, and the ability to read and write English. Seasonal or temporary roles may be available and benefits programs vary by position.