Guest Concierge Bell Attendant

Proper Hospitality; Palm Springs, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Proper Hospitality in Palm Springs seeks a Bell/Luggage Attendant to deliver warm, personalized service, assist guests with luggage, escort them to rooms, and support a smooth check-in and check-out.

This role collaborates with Front Desk and Housekeeping to keep luggage areas organized, maintain a welcoming lobby, and respond to guest inquiries and requests. Physical ability to lift up to 50 pounds is expected.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred but not required.

Responsibilities

• Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.
• Assist guests with their luggage by delivering it to their rooms or picking it up upon check-out.
• Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.
• Safely handle guests’ luggage, ensuring items are stored or transported without damage.
• Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.
• Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.
• Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.
• Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.
• Report any suspicious activity or behavior to hotel security promptly.
• Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.
• Follow proper safety protocols, especially when lifting or transporting heavy items.
• Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.
• Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.
• Communicate any guest requests, issues, or feedback to the appropriate team members.

Skills

Interpersonal communication

Customer service

Physical stamina

Organizational skills

Professionalism

Local area knowledge

Education

High School Diploma or equivalent

Job description

Proper Hospitality in Palm Springs seeks a Bell/Luggage Attendant to deliver warm, personalized service, assist guests with luggage, escort them to rooms, and support a smooth check-in and check-out.

This role collaborates with Front Desk and Housekeeping to keep luggage areas organized, maintain a welcoming lobby, and respond to guest inquiries and requests. Physical ability to lift up to 50 pounds is expected.