Bell Attendant - Guest Experience Champion

Kimpton Hotels & Restaurants

Palm Springs (CA)

On-site

USD 2,066,000 - 3,857,000

Full time

14 days+

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Job summary

Kimpton Hotels & Restaurants is seeking a friendly concierge/bell attendant to greet guests on arrival and departure in Palm Springs. You will assist with luggage, arrange transportation, and share information about the hotel and local attractions.

The role requires basic writing skills and a courteous, professional demeanor. With a minimum of 1 year in customer service and a flexible schedule including evenings, weekends, and holidays, you will thrive in a fast-paced hotel environment that

Qualifications

1 year of experience in customer service or similar role.
You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
Basic writing skills, professional communication skills.

Responsibilities

Provide a positive first and last impression to guests as they arrive and leave the hotel.
Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.
Greet guests and take luggage to guestrooms promptly when checking in and upon checking out.
Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
Provide the guest(s) with information about their stay, the hotel, and answer questions.
When the concierge is not available, book tours and assist with general information inquiries.
Turn in any keys to the proper department when your shift ends.