Guest Communications Specialist PBX & Front Desk

The Grove Resort & Water Park Orlando; Florida; On-site; USD 26,000 - 36,000; Full time

Job summary

The Grove Resort & Water Park Orlando in Winter Garden, FL is hiring an At Your Service Operator for the Front Office. You will manage all guest communications via PBX, phone, chat, and email, routing requests to the right departments and ensuring prompt, friendly service that enhances guest experiences.

This full-time on-site role requires a high school diploma and at least 1 year of front desk or customer-facing experience, plus comfort with MS Office and hotel PMS systems.

Qualifications

• High school diploma required or equivalent.
• 1 year front desk experience in hotels preferred.
• 1 year of customer service or guest-facing experience required.
• Experience with MS Office and hotel PMS systems is a plus.

Responsibilities

• Manage all incoming and outgoing calls through PBX.
• Direct inquiries to appropriate departments and provide accurate information.
• Assist guests with inquiries, room service orders, wake-up calls, and requests.
• Facilitate internal communications between departments and team members.
• Follow emergency protocols and notify security/management when needed.

Skills

Customer service

Communication

Telephone handling

Multitasking

Education

High school diploma

Tools

MS Office (Outlook, Word, Excel)

PMS systems (SMS, Hotsos, Reveinate)

Job description

The Grove Resort & Water Park Orlando in Winter Garden, FL is hiring an At Your Service Operator for the Front Office. You will manage all guest communications via PBX, phone, chat, and email, routing requests to the right departments and ensuring prompt, friendly service that enhances guest experiences.

This full-time on-site role requires a high school diploma and at least 1 year of front desk or customer-facing experience, plus comfort with MS Office and hotel PMS systems.