Front Desk Agent

Spire Hospitality LLC; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Early pay

Medical, dental, vision

Hotel discounts

Life, disability coverage

401K match

Job summary

The Grove Resort & Water Park Orlando is hiring a friendly Front Desk Associate to warmly welcome guests and deliver exceptional service throughout their stay. Join a dynamic team, streamline check-in/out, handle guest questions, and support multiple outlets across the property.

Requirements include a high school diploma, at least one year of front desk or guest-service experience, and proficiency with MS Office and hotel PMS systems such as OPERA, OnQ or Maestro.

Qualifications

• Front desk or guest-service experience preferred.
• Proficient with MS Office and hotel PMS systems.
• Excellent customer service and communication skills.

Responsibilities

• Deliver unparalleled guest service at check-in and check-out.
• Answer guest questions and resolve requests promptly.
• Assist with multiple outlets as needed on property.
• Maintain accurate records in the PMS and MS Office suite.
• Support a smooth, memorable guest experience throughout stay.

Skills

Guest service

MS Office proficiency

Strong communication

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

OPERA

OnQ

Maestro

Job description

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Perform duties across multiple outlets on the property as required.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ and Maestro.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)