Guest Communications Specialist

Hilton; Las Vegas (NV); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Hilton in Las Vegas seeks a Communications Agent to provide warm, professional phone support and guest assistance, while staying informed about hotel services and operations. You will relay accurate information during emergencies and use PBX systems and software to support daily tasks.

Join a team focused on hospitality excellence, integrity, leadership, teamwork, and accountability, delivering memorable experiences for every guest at a premier property.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership. A belief that Teamwork drives the best outcomes.

Responsibilities

• Provide exceptional phone support with upbeat, friendly attitude and professional responses to inquiries.
• Stay up to date on Hilton services, amenities, and operations.
• Support emergency response by relaying accurate information to the right teams.
• Leverage PBX systems, computer applications, and other tech to support daily operations.

Job description

Hilton in Las Vegas seeks a Communications Agent to provide warm, professional phone support and guest assistance, while staying informed about hotel services and operations. You will relay accurate information during emergencies and use PBX systems and software to support daily tasks.

Join a team focused on hospitality excellence, integrity, leadership, teamwork, and accountability, delivering memorable experiences for every guest at a premier property.