Night Auditor: Elevate Guest Experience & Operations

Millennium & Copthorne Hotels; Los Angeles (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, is seeking a Night Auditor to support overnight operations and ensure accurate nightly financials while delivering exceptional guest service. You will bridge leadership and frontline teams, uphold brand standards, and contribute to a collaborative, high-performing environment.

Ideal candidates bring hospitality passion, ownership, and a drive for continuous improvement and results, with the ability to adapt to a fast-paced setting

Qualifications

• Previous front desk, guest services, hotel, or night audit experience preferred.
• Strong understanding of basic accounting principles and cash-handling procedures.
• Experience with hotel property management systems, Opera preferred.
• Ability to work independently with minimal supervision during overnight hours.
• Comfortable using Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Perform nightly audit procedures to ensure all daily financial transactions are accurate and balanced.
• Process guest check-ins and check-outs during overnight hours while providing exceptional customer service.
• Reconcile room revenue, payments, cash transactions, and credit card settlements.
• Prepare and distribute daily operational and financial reports for hotel management.
• Respond promptly to guest requests, questions, and concerns, resolving issues professionally and efficiently.
• Answer incoming phone calls, make reservations, and provide information about hotel services and amenities.
• Monitor hotel security by conducting routine property walks and ensuring guest safety during overnight hours.
• Coordinate with housekeeping, engineering, and security teams to address overnight operational needs.
• Maintain an organized front desk area and ensure compliance with hotel policies and procedures.
• Handle cash, maintain accurate records, and balance the front desk cash drawer at the end of each shift.
• Assist with early morning departures and prepare the front office for the day shift.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Solutions-oriented

Flexible schedule

Education

High school diploma or equivalent

Tools

Opera PMS

MS Office

Job description

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, is seeking a Night Auditor to support overnight operations and ensure accurate nightly financials while delivering exceptional guest service. You will bridge leadership and frontline teams, uphold brand standards, and contribute to a collaborative, high-performing environment.

Ideal candidates bring hospitality passion, ownership, and a drive for continuous improvement and results, with the ability to adapt to a fast-paced setting