Guest-Centric Ski Equipment Rental Concierge

Gunstock Mountain Resort; Gilford (NH); On-site; USD 17,000 - 25,000; Part time

Job summary

Gunstock Mountain Resort in Gilford, NH, is seeking a friendly Rental Shop Associate to help guests with equipment rentals and fittings. You will process transactions, assist with equipment assignments, and ensure a fast, informative checkout.

The role requires exceptional guest service, basic POS proficiency, and the ability to work in a fast-paced environment. You must be at least 16 years old and able to stand for long periods, with a focus on accuracy and safety.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• POS systems proficiency; strong typing abilities.
• Must be at least 16 years of age.
• Ability to read/interpret documents; write routine reports; communicate effectively to guests.

Responsibilities

• Facilitate and complete the sale of ski/snowboard equipment rentals.
• Assist guests with equipment assignments based on guest ability and instruction.
• Process transactions on POS; issue receipts and tickets; handle cancellations.
• Review rental terms with guests at the point of sale.
• Issue helmets, boots, and poles as needed.

Skills

Guest service

Cash handling

Typing speed

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

Gunstock Mountain Resort in Gilford, NH, is seeking a friendly Rental Shop Associate to help guests with equipment rentals and fittings. You will process transactions, assist with equipment assignments, and ensure a fast, informative checkout.

The role requires exceptional guest service, basic POS proficiency, and the ability to work in a fast-paced environment. You must be at least 16 years old and able to stand for long periods, with a focus on accuracy and safety.