Guest‑Centric Server | Growth, Wellness & Perks

Glass Light Hotel & Gallery; Norfolk (VA); On-site; USD 8,300 - 11,000; Full time

Benefits offered by this job

Health coverage that works

401K plan with discretionary match

Life insurance & disability cover

PTO + 7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Exclusive hotel travel discounts

Job summary

Olympia Hospitality is seeking a Restaurant Server to provide top-notch guest service in a bustling dining room. You will greet guests, take orders, and coordinate with kitchen and bar staff to ensure timely, accurate service.

The role emphasizes hospitality, teamwork, and a welcoming guest experience in a supportive environment. Pay starts at $6.75 per hour with a comprehensive benefits package including health coverage, 401K, PTO, and travel discounts.

Qualifications

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback to management to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills

High-level customer service

Job description

Olympia Hospitality is seeking a Restaurant Server to provide top-notch guest service in a bustling dining room. You will greet guests, take orders, and coordinate with kitchen and bar staff to ensure timely, accurate service.

The role emphasizes hospitality, teamwork, and a welcoming guest experience in a supportive environment. Pay starts at $6.75 per hour with a comprehensive benefits package including health coverage, 401K, PTO, and travel discounts.