Server

The Revolution Hotel; Schroon Lake (NY); On-site; USD 15,343 - 21,852; Full time

Job summary

The Olympia Companies is seeking a friendly Server to join the team at our New York location. You will welcome guests, present menus and specials, and guide them through dining choices with professional, attentive service.

You’ll take and relay orders, work with the kitchen and bar to ensure timely delivery, and keep the dining area clean and well-stocked. Prior server experience is preferred; must be of legal age if serving alcohol.

Qualifications

• Provide high-level customer service and effective guest communication.
• Ability to learn quickly and follow instructions.
• Maintain composure and attention to detail under pressure.

Responsibilities

• Greet guests upon arrival and escort them to tables.
• Present menus, specials, and promotions clearly and professionally.
• Take orders accurately and enter them into the POS system.
• Serve food and beverages with proper portioning and presentation.
• Maintain cleanliness and restock as needed in dining areas.
• Coordinate with kitchen and bar to ensure timely service.
• Communicate dietary needs and special requests to the kitchen.
• Process guest payments and present receipts at the end of meals.

Skills

Customer service

Communication

Attention to detail

Composure under pressure

Job description

Benefits

• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

Pay rate: $13.50 per hour plus gratuities

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Experience as a Server is preferred; must be of legal age if serving alcohol.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.