Guest-Centric Retail Sales & Service Pro

Macy's; Tukwila (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, understand customer needs, and connect shoppers with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach make visits memorable and drive sales goals.

Full-time and part-time schedules with weekend shifts; teammates wear name badges, greet each other, keep the floor welcoming, and contribute to a collaborative environment

Qualifications

• Customer-focused selling approach
• Ability to engage customers with warmth and professionalism

Responsibilities

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect and collaboration to better serve customers and colleagues.

Job description

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, understand customer needs, and connect shoppers with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach make visits memorable and drive sales goals.

Full-time and part-time schedules with weekend shifts; teammates wear name badges, greet each other, keep the floor welcoming, and contribute to a collaborative environment