Guest-Centric Restaurant Assistant Manager

Huddle; Alabama; On-site; USD 42,000 - 52,000; Full time

Job summary

Huddle House is seeking an Assistant Manager to oversee restaurant staff, ensure guest satisfaction, and model exceptional service at the unit level. This role focuses on delivering a consistently high-quality dining experience and driving team performance across all shifts.

You will manage HR duties, budgeting, staffing, compliance, and community engagement to drive sales, maintain cleanliness, and uphold brand standards. This is a hands-on leadership position in a fast-paced environment.

Qualifications

• 2-3 years of experience in daily restaurant operations.
• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the unit's normal operation.
• Previous restaurant experience required.
• Current ServSafe Certification.

Responsibilities

• Ensure that each customer is completely satisfied during their visit.
• Handle guest complaints with genuine concern and empathy.
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training.
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Meet or exceed budgets while focusing cost of goods sold and EBITDA.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Create budgeted staffing schedules with the General Manager.
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit.
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales.
• Enforce all brands standards, company policies and procedures.
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations.
• Notify the General Manager or District Manager of any hurdles to your success.

Skills

Effective communication

Shift coverage

Teamwork

Education

ServSafe Certification

Job description

Huddle House is seeking an Assistant Manager to oversee restaurant staff, ensure guest satisfaction, and model exceptional service at the unit level. This role focuses on delivering a consistently high-quality dining experience and driving team performance across all shifts.

You will manage HR duties, budgeting, staffing, compliance, and community engagement to drive sales, maintain cleanliness, and uphold brand standards. This is a hands-on leadership position in a fast-paced environment.