Guest-Centric In-Room Dining Concierge

mcrhotels.com; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Miami Blue Lagoon is seeking an In-Room Dining Server to provide prompt, friendly service for guest orders, from taking requests to clearing tables. You will handle beverage and food orders, assist with payments, and support daily service operations in a fast-paced hotel dining environment.

The role emphasizes guest satisfaction, accuracy, and teamwork, with a focus on hospitality, smile-driven service, and knowledge of hotel amenities to enhance guest experiences.

Qualifications

• Experience in hospitality, service, or guest-facing roles preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions and meet deadlines.
• Provide friendly service with a smile to guests.
• Flexible schedule including days, nights, holidays, and weekends.
• Arrive on time and clock in/out as scheduled.

Responsibilities

• Greet guests and describe food and beverage options.
• Deliver items promptly from kitchen to tables.
• Input orders into POS and process payments.
• Prepare coffee and other drinks.
• Clear and reset tables for dining as needed.
• Observe diners and respond to requests.
• Complete daily inventory prep sheet and side work.
• Knowledge of current menu items and offerings.
• Escort guests to tables as needed.
• Ensure compliance with food safety policies and procedures.
• Maintain cleanliness of the restaurant and surrounding areas.
• Demonstrate knowledge of hotel hours and amenities.

Skills

Guest service

POS systems

Teamwork

Hospitality

English language

Job description

Hilton Miami Blue Lagoon is seeking an In-Room Dining Server to provide prompt, friendly service for guest orders, from taking requests to clearing tables. You will handle beverage and food orders, assist with payments, and support daily service operations in a fast-paced hotel dining environment.

The role emphasizes guest satisfaction, accuracy, and teamwork, with a focus on hospitality, smile-driven service, and knowledge of hotel amenities to enhance guest experiences.