Guest-Centric Front Office Leader

Hyatt Centric; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Centric Park City is seeking an energetic, service-driven professional to join our Front Office leadership team. This role focuses on delivering exceptional guest experiences and supporting day-to-day operations in a dynamic hotel environment.

The Assistant Operations Manager - Front Office will oversee Front Office operations, staff supervision, scheduling, training, and payroll while ensuring Hyatt’s high standards of hospitality. Flexibility including weekends and holidays is required.

Qualifications

• Minimum 1+ year of progressive hotel leadership experience preferred.
• Experience in training/developing colleagues to improve performance and guest engagement.
• Familiarity with Opera Cloud and HotSOS is preferred.
• Strong organizational skills and ability to manage a flexible schedule; team player and dynamic leader.
• Excellent verbal and written communication; ability to stand for long periods.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Front Office leadership

Staff scheduling

Training & development

Payroll processing

VIP guest service

Communication skills

Tools

Opera Cloud

HotSOS

Job description

Hyatt Centric Park City is seeking an energetic, service-driven professional to join our Front Office leadership team. This role focuses on delivering exceptional guest experiences and supporting day-to-day operations in a dynamic hotel environment.

The Assistant Operations Manager - Front Office will oversee Front Office operations, staff supervision, scheduling, training, and payroll while ensuring Hyatt’s high standards of hospitality. Flexibility including weekends and holidays is required.