Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; Park City (UT); On-site; USD 55,000 - 70,000; Full time

Job summary

Hyatt Centric Park City in Utah seeks an energetic Front Office leader to join our operations team as Assistant Operations Manager. This role focuses on supervising staff, optimizing schedules, and delivering exceptional guest experiences in a dynamic hotel environment.

The ideal candidate will have progressive hotel leadership experience and a commitment to Hyatt standards of service, with flexibility to work weekends and holidays as needed.

Qualifications

• Minimum of 1+ year of progressive hotel leadership experience preferred.
• Experience supervising front office staff and ensuring guest satisfaction.
• Ability to create staff schedules and monitor performance.
• Ability to train and develop team members to meet Hyatt standards.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules to ensure appropriate coverage.
• Assist with hiring, training, and ongoing development of team members.
• Process payroll and support accurate timekeeping practices.
• Provide personalized service and support for VIP guests.
• Ensure guest satisfaction goals and service standards are consistently met.
• Collaborate with other departments to deliver a seamless guest experience.
• Promote and enforce safety standards and operational procedures.

Skills

Staff supervision

Scheduling

Hiring and training

Guest service

Tools

Opera Cloud

HotSOS

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means. \"

Assistant Operations Manager - Front Office

US - UT - Park City

Front Office

Entry Level Manager

Full-time

Yearly US Dollar (USD) pay basis

Summary

Tucked into the Wasatch Mountains at Canyons Village in Park City, Utah, Hyatt Centric Park City is your ski resort base camp for mountain adventures year round. In winter, enjoy true ski in/ski out access including the new 10 passenger Sunrise Gondola, steps from the hotel, for faster laps up to Red Pine and beyond. Then unwind in spacious suites, residences, or condo rentals before enjoying après, dining, and Historic Main Street.

At Hyatt Centric Park City, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences. We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment.

The Assistant Operations Manager - Front Office primarily supports the Front Office operations, ensuring seamless guest experiences and efficient team performance. There may be times where this individual steps in to assist in the Housekeeping and Food & Beverage departments. This role assists with staff supervision, scheduling, training, and service delivery while maintaining Hyatt's high standards of hospitality. This role does require open availability, including weekends and holidays.

Responsibilities include, but are not limited to:

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Minimum of 1+ year of progressive hotel leadership experience preferred.

Success in training/developing colleagues of various skillsets to improve operational performance and customer engagement

Working experience with Opera Cloud and HotSOS

Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader.

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

Ability to stand for long periods of time.

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