Guest-Centric F&B Supervisor – Events & Service Leader

Hyatt; Nashville (TN); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Dream Nashville is seeking a Venue Operations Supervisor to lead a team in delivering prompt, professional, exceptional service to guests while supporting the Venue Operations Manager with supervising all F&B outlets and events.

You will supervise daily operations, maintain floor presence during service hours, interact with guests to resolve issues, assist with service tasks, ensure safety and compliance, and help develop and maintain high service standards.

Formación

• Experience in a restaurant and F&B supervisory role is preferred.
• Ability to interact with guests in a fast-paced environment.
• Strong organizational and time management skills.
• Proficient with POS systems, preferably Micros; MS Office suite.
• Positive attitude and excellent telephone etiquette.
• Ability to adapt quickly to new software and processes.
• Reliable and available to work weekends, nights, and holidays.

Responsabilidades

• Supervise daily F&B operations and enforce policies and procedures.
• Maintain floor presence during service hours and assist with operation needs.
• Interact with guests to resolve complaints about food, service, or accommodations.
• Assist in service tasks such as guest assistance, restocking, inventory counting, bussing and cashier duties.
• Ensure department goals are communicated and met by all staff.
• Provide a safe working environment and comply with safety programs and Health Department requirements.
• Collaborate with management on developing and maintaining quality service standards.

Conocimientos

F&B supervisory experience

Guest interaction

Organizational & time management

Telephone etiquette

Dependable & adaptable

Weekend/night/holiday availability

Herramientas

Micros POS

MS Office (Excel, PowerPoint, Outlook)

Descripción del empleo

Dream Nashville is seeking a Venue Operations Supervisor to lead a team in delivering prompt, professional, exceptional service to guests while supporting the Venue Operations Manager with supervising all F&B outlets and events.

You will supervise daily operations, maintain floor presence during service hours, interact with guests to resolve issues, assist with service tasks, ensure safety and compliance, and help develop and maintain high service standards.