Food and Beverage Supervisor

Hyatt; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Dream Nashville is seeking a Venue Operations Supervisor to lead a team in delivering prompt, professional, exceptional service to guests while supporting the Venue Operations Manager with supervising all F&B outlets and events.

You will supervise daily operations, maintain floor presence during service hours, interact with guests to resolve issues, assist with service tasks, ensure safety and compliance, and help develop and maintain high service standards.

Qualifications

• Experience in a restaurant and F&B supervisory role is preferred.
• Ability to interact with guests in a fast-paced environment.
• Strong organizational and time management skills.
• Proficient with POS systems, preferably Micros; MS Office suite.
• Positive attitude and excellent telephone etiquette.
• Ability to adapt quickly to new software and processes.
• Reliable and available to work weekends, nights, and holidays.

Responsibilities

• Supervise daily F&B operations and enforce policies and procedures.
• Maintain floor presence during service hours and assist with operation needs.
• Interact with guests to resolve complaints about food, service, or accommodations.
• Assist in service tasks such as guest assistance, restocking, inventory counting, bussing and cashier duties.
• Ensure department goals are communicated and met by all staff.
• Provide a safe working environment and comply with safety programs and Health Department requirements.
• Collaborate with management on developing and maintaining quality service standards.

Skills

F&B supervisory experience

Guest interaction

Organizational & time management

Telephone etiquette

Dependable & adaptable

Weekend/night/holiday availability

Tools

Micros POS

MS Office (Excel, PowerPoint, Outlook)

Job description

Organization- Dream Nashville

The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events.

• Supervise daily F&B operations, establishing and maintaining policies and procedure
• Maintain floor presence during service hours, assisting with needs of the operation
• Interactwithguests to i nvestigate and resolve complaints regarding food quality, service, or accommodations
• Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary
• Monitoring set up and maintenance of department to ensure all side work is complete
• Ensure associates are kept informed of any changes in policies or events
• Ensure that department goals are communicated, understood, and met by all employees
• Assist in constructive feedback conversations with associates
• Responsible for engaging the guests at every table with friendly dialogue
• Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements
• Directly working with the management team in the development, implementation, and maintenance of quality service standards
• Ensuringfoodandbeverages arebeingservedinaprofessionalandtimelymanner
• Assist inservicetrainingand completionofdailyshift
• All othertasks anddutiesas assigned

Qualifications

• Experience working in a restaurant, F&B and s upervisory experience preferred
• Enjoyinteractingwithpeoplein afastpacedenvironment
• Excellentorganizationalandtimemanagementskills
• Knowledge of POS Systems (Micros Preferred), & MSOffice ( Excel,PowerPointandOutlook)
• Mustpossessapositiveattitude and excellenttelephoneetiquette
• Mustbeabletoquicklyadapttoeffectivelyusingnewsoftware products
• Mustbedependableandavailabletoworkweekends,nightsand/orholidaysbasedonbusinessdemands