Cashier - Brick'd

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a friendly Cashier to accurately handle restaurant transactions and provide prompt, courteous service to guests. The role requires knowledge of menu items, allergens, wine lists, and POS procedures.

As part of the service team, you will maintain a clean work area, assist guests with orders, promote property outlets, and help resolve any guest concerns while upholding the Hard Rock experience.

Qualifications

• Previous work experience in service for at least 1 year.

Responsibilities

• Be thoroughly familiar with menu items and wine list to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone and take phone orders as needed.
• Maintain positive and professional communication with all staff.
• Promote property outlets to guests.
• Assist guests in finding locations within the property and provide clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment to maximize potential across the team.
• Maintain confidentiality of guest, employee, and company information.

Skills

Customer service experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

Job Description

The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

Responsibility

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone. Take phone orders, as needed.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

Qualifications

Previous work experience in service for at least 1 year