Guest-Centric Auto Service Advisor

Christian Brothers Automotive; Leander (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer. You will greet guests, explain repair options, and guide them through the repair process.

The role requires 5+ years in automotive customer service, knowledge of auto parts, TekMetric experience, and proficiency with Windows-based software. You will manage workflow, maintain integrity, and build lasting guest relationships.

Qualifications

• 5+ years in automotive customer service.
• Valid driver's license and knowledge of auto parts & functions.
• Proficiency with Windows-based software and automotive store applications.
• Experience with TekMetric.
• Strong communication and guest-relations skills.

Responsibilities

• Greet guests with hospitality and respect.
• Present repair options in a clear, understandable way.
• Manage the store's workflow efficiently.
• Sell services with honesty and integrity.
• Maintain a positive team atmosphere.
• Communicate professionally on the phone.
• Build long-term relationships with guests.
• Direct and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure repairs meet proper specifications.
• Work with the team and assist others as needed.
• Other duties as assigned.

Skills

Customer service

Automotive knowledge

Software proficiency

Tools

TekMetric

Job description

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer. You will greet guests, explain repair options, and guide them through the repair process.

The role requires 5+ years in automotive customer service, knowledge of auto parts, TekMetric experience, and proficiency with Windows-based software. You will manage workflow, maintain integrity, and build lasting guest relationships.