Auto Service Advisor & Writer — Customer-First Auto Care

Christian Brothers Automotive; Leander (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Weekend off

Paid vacation

Paid holidays

Healthcare benefits

Training & advancement

Locally owned

Swag rewards program

Ongoing training

Job summary

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer who guides guests through the repair process, keeping them informed and ensuring satisfaction. You are the point of contact from intake to completion, building trust and explaining repair options clearly.

As a Service Advisor, you will greet guests, present best repair solutions, manage workflow, and maintain a positive team environment while upholding honesty and integrity in every interaction.

Qualifications

• Current driver’s license.
• Knowledge of automotive parts and functions.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience with TekMetric.
• 5+ years of experience in an Automotive Customer Service role.

Responsibilities

• Greet guests warmly and professionally as they arrive at the facility.
• Present optimal repair solutions in clear, easy-to-understand terms.
• Manage the store workflow efficiently and effectively.
• Sell services while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate with guests by phone in a clear, professional manner.
• Build long-term relationships between the store, yourself, and the guest.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Collaborate with the team and assist others as needed.
• Perform other duties as assigned.

Skills

Driver's license

Parts knowledge

Windows software

TekMetric

Customer service experience

Tools

TekMetric

Job description

Christian Brothers Automotive in Leander, TX is seeking an Automotive Service Advisor / Writer who guides guests through the repair process, keeping them informed and ensuring satisfaction. You are the point of contact from intake to completion, building trust and explaining repair options clearly.

As a Service Advisor, you will greet guests, present best repair solutions, manage workflow, and maintain a positive team environment while upholding honesty and integrity in every interaction.