Automotive Service Advisor & Writer — Customer Champion

Christian Brothers Automotive; Magnolia (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Christian Brothers Automotive in Magnolia, TX seeks an Automotive Service Advisor/Writer. You will guide guests through the repair process, keeping them informed and satisfied from check-in to checkout. This role emphasizes clear communication, honesty, and building lasting relationships with customers.

You will greet guests, present repair options, coordinate workflow, and ensure services meet standards. The position requires customer-service experience and reliable, professional interaction

Qualifications

• Experience in Automotive Customer Service or Service Write/Advisor/Sales role.
• Current driver’s license and insurable driving record.
• Proficiency with Windows-based software and automotive store applications.

Responsibilities

• Greet every guest with hospitality and respect.
• Present solutions to repair vehicles in clear terms.
• Manage the store’s workflow effectively and efficiently.
• Sell services with honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate professionally on the phone.
• Build long-term relationships with customers and store.
• Coordinate and participate in customer service activities.
• Shuttle guests in a Christian Brothers Automotive-branded vehicle.
• Ensure repairs meet proper specifications.
• Work as a team and assist others as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Tools

Windows software

Automotive store software

Job description

Christian Brothers Automotive in Magnolia, TX seeks an Automotive Service Advisor/Writer. You will guide guests through the repair process, keeping them informed and satisfied from check-in to checkout. This role emphasizes clear communication, honesty, and building lasting relationships with customers.

You will greet guests, present repair options, coordinate workflow, and ensure services meet standards. The position requires customer-service experience and reliable, professional interaction