Guest Billing Specialist

Kalahari-Resorts-; Pocono Manor (PA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health insurance

Dental coverage

Vision coverage

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to manage guest billing transactions and documentation within Front Office/Front Desk. You’ll collaborate with multiple departments to ensure accurate charges and timely resolution of inquiries while delivering exceptional guest service.

This hourly wage role offers opportunities to support month-end reconciliations and improve billing processes in a hospitality-focused environment.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Verbal communication

Written communication

Team collaboration

Job description

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to manage guest billing transactions and documentation within Front Office/Front Desk. You’ll collaborate with multiple departments to ensure accurate charges and timely resolution of inquiries while delivering exceptional guest service.

This hourly wage role offers opportunities to support month-end reconciliations and improve billing processes in a hospitality-focused environment.