Guest Arrival Lead (Trams) — Training & Guest Service

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and gives

Job summary

Busch Gardens in the United States seeks an Assistant Supervisor for Guest Arrival - Trams to lead ambassador training, ensure safety, and manage opening/closing procedures. The role emphasizes guest service, compliance, and efficient operations in a fast-paced park setting.

Qualified applicants will have at least a high school diploma, leadership experience, strong communication, and proficiency with Microsoft Office and selling systems.

Qualifications

• High school diploma or equivalent.
• Leadership experience preferred.
• Excellent computer skills; ability to work multiple selling systems.
• Previous cash handling experience preferred.
• Valid state driver’s license and ability to obtain company driver’s license.
• At least 18 years old.
• Ability to complete CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortable speaking in front of large groups.
• Ability to stay calm and professional in challenging situations.
• Working knowledge of Microsoft Office applications.
• Ability to stand and walk for long periods.
• Ability to bend, stoop, and lift 25 pounds; push/pull 50 pounds.
• Climb stairs; assist in ride testing; operate in a cash handling environment.
• Three full days of open availability; flexible to work days, nights, weekends, holidays, and late seasonal events.

Responsibilities

• Maintain a safe environment for ambassadors, guests, and animals.
• Develop on‑the‑job training and coaching for ambassadors.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Create and rotate staffed positions.
• Maintain park cleanliness and conduct quality inspections; follow up on opportunities.
• Respond to guest and ambassador needs; communicate status to Supervisors/Managers.
• Oversee daily opening and closing procedures.
• Use problem solving to ensure positive guest resolutions.
• Oversee assigned operating area and cash handling procedures.
• Perform other miscellaneous tasks as required.

Skills

Leadership experience

Communication skills

Microsoft Office

Cash handling

Public speaking

CPR/AED training

Education

High school diploma or equivalent

Tools

Selling systems

Computer skills

Job description

Busch Gardens in the United States seeks an Assistant Supervisor for Guest Arrival - Trams to lead ambassador training, ensure safety, and manage opening/closing procedures. The role emphasizes guest service, compliance, and efficient operations in a fast-paced park setting.

Qualified applicants will have at least a high school diploma, leadership experience, strong communication, and proficiency with Microsoft Office and selling systems.