Guest Arrival Concierge - Parking & Valet Support

MGM Resorts; Maryland; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Free parking

Employee dining

Discounts on hotel, dining and more

Job summary

MGM National Harbor in Maryland is seeking a Parking Ambassador to greet guests, guide them to their destinations, and help ensure a seamless arrival experience. If you enjoy fast-paced hospitality and helping guests feel welcome, this spotlight role is for you.

The ideal candidate is at least 18, has a high school diploma or GED, and brings 6+ months of customer service experience. Perks include health benefits, free parking, employee dining, and opportunities for development within MGM Resorts.

Qualifications

• High School Diploma or equivalent.
• 6+ months of prior relevant experience in customer service.
• At least 18 years of age.

Responsibilities

• Greet guests warmly upon arrival and assist with questions, directions, and transportation needs.
• Open doors and welcome guests into the property with professionalism and enthusiasm.
• Support Bell and Valet teams to ensure seamless arrival and departure experiences.
• Assist employees and guests in parking and curbside areas as needed.
• Address guest concerns promptly and escalate issues to the appropriate supervisor when necessary.
• Learn and follow all company and departmental policies, procedures, and service standards.
• Help maintain a safe, organized, and guest-friendly arrival experience.

Skills

Customer service

Education

High School Diploma or GED

Job description

MGM National Harbor in Maryland is seeking a Parking Ambassador to greet guests, guide them to their destinations, and help ensure a seamless arrival experience. If you enjoy fast-paced hospitality and helping guests feel welcome, this spotlight role is for you.

The ideal candidate is at least 18, has a high school diploma or GED, and brings 6+ months of customer service experience. Perks include health benefits, free parking, employee dining, and opportunities for development within MGM Resorts.