Guest Arrival Concierge — Luxury Hotel

The Loren at Lady Bird Lake; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Paid PTO

Paid Holidays

Maternity/Paternity leave

Employee Assistance Program

Employee meal

Bus passes

Dining discount

Recognition programs

Job summary

The Loren at Lady Bird Lake in Austin is seeking a courteous Bell/Door Attendant to create the first impression for guests and provide exceptional service from arrival through departure.

This full-time role requires a friendly, outgoing presence, the ability to transport guests safely around Austin, and attentiveness to details, amenities, and local attractions. Prior hotel experience is preferred, with flexible hours and a strong guest-service mindset.

Qualifications

• High school diploma or equivalent is preferred.
• Previous hotel or guest-service experience is a plus.
• Excellent guest-service skills and a friendly, professional demeanor.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet and escort guests to rooms and assist with entry/exit.
• Open doors and assist guests/visitors entering and leaving the property.
• Operate the company vehicle to transport guests safely around Austin.
• Coordinate with the Guest Services team to manage transportation requests.
• Inform guests of property amenities, hours, and local points of interest.
• Assist with luggage storage and retrieval and with loading/unloading luggage.

Skills

Guest service

Attention to detail

Communication

Hospitality

Education

High school diploma or equivalent

Job description

The Loren at Lady Bird Lake in Austin is seeking a courteous Bell/Door Attendant to create the first impression for guests and provide exceptional service from arrival through departure.

This full-time role requires a friendly, outgoing presence, the ability to transport guests safely around Austin, and attentiveness to details, amenities, and local attractions. Prior hotel experience is preferred, with flexible hours and a strong guest-service mindset.