Guest Arrival Concierge

Loews Hotels & Co; Coronado, Northern (CA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid sick days

Paid time off

Job summary

Loews Coronado Bay Resort in Coronado invites applications for a Bell Person to warmly welcome guests, assist with arrivals and departures, and provide information on room types and local attractions. You will handle luggage, ensure safety, and coordinate with Front Desk, Concierge, and Housekeeping to deliver a seamless guest experience.

The role requires a friendly, proactive communicator with reliability and a team-first mindset; prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous hospitality or customer service experience preferred.
• Strong verbal communication skills.
• Ability to lift items over 75 lbs.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.

Skills

Guest service

Communication

Teamwork

Problem solving

Reliability

Education

High school diploma or equivalent

Job description

Loews Coronado Bay Resort in Coronado invites applications for a Bell Person to warmly welcome guests, assist with arrivals and departures, and provide information on room types and local attractions. You will handle luggage, ensure safety, and coordinate with Front Desk, Concierge, and Housekeeping to deliver a seamless guest experience.

The role requires a friendly, proactive communicator with reliability and a team-first mindset; prior hospitality or customer service experience is preferred.