Bell Person

Loews Hotels, LLC.; Coronado (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Pet insurance

Tuition reimbursement

Team member rates

Complimentary meals

Complimentary parking

Volunteer opportunities

Job summary

Loews Coronado Bay Resort in Coronado, CA seeks a warm Bell Person to welcome arriving guests, assist with luggage, and provide information about rooms and local attractions.

You will coordinate with Front Desk and Concierge, ensure guest safety, and maintain cleanliness of work areas. Must be able to lift items over 75 lbs and deliver friendly, professional service in a fast-paced environment.

Qualifications

• Customer-service mindset with a focus on guest satisfaction.
• Strong verbal communication and friendly demeanor.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Provide information about rooms, amenities, and local attractions; address inquiries.
• Coordinate with Front Desk, Concierge, and other departments to ensure seamless guest experiences.
• Maintain post safety, cleanliness, and readiness of equipment and work areas.

Skills

Guest experience

Communication

Problem solving

Team player

Veterans encouraged

Education

High school diploma or equivalent

Job description

Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego's top attractions and the Pacific Ocean. Team members create memorable guest experiences across a 15-acre peninsula with bay views, 440 rooms and suites, a spa, recreation, and 70,000 square feet of meeting space.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities
• Pet Insurance & Pet Bereavement
• Tuition Reimbursement
• Team Member Hotel Rates, discounts, & other perks
• Discounts on spa retail and services
• Complimentary meals in Team Member Cafe while working
• Complimentary parking
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.

Who You Are:

• Guest Experience Champion: You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.
• Friendly and Approachable: Your positive attitude and warm demeanor set the tone for a welcoming environment.
• Clear Communicator: You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.
• Proactive Problem Solver: You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.
• Dependable Team Player: You take pride in reliability and collaboration, supporting your team to deliver excellence.
• Veterans and military spouses encouraged to apply.

What You'll Do:

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

The wage for this position is $17.90.