Guest Arrival Ambassador

Entertainment Places; Williamsburg (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park tickets for family &

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a Guest Arrival Ambassador in Williamsburg, VA. You will greet guests, answer questions, guide show times and help manage crowd flow with a positive attitude.

Responsibilities include handling reservations, processing POS transactions, and assisting with parking and operations in a fast-paced park environment. Must be at least 16 with good communication and teamwork skills. 12.77 USD hourly, part-time.

Qualifications

• You must be at least 16 years old.
• Excellent communication and problem-solving skills required.
• Ability to use Windows/Office and POS terminals.
• Flexibility for varied shifts and teamwork are essential.

Responsibilities

• Greet and interact with guests.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate organized guest traffic flow.
• Perform crowd control to open/close the location.
• Process monetary transactions with a POS system.
• Handle will call and interaction program requests.
• Adhere to cash handling policies and procedures.
• Work as part of a team to provide excellent service.
• Follow safety rules and PPE requirements.

Skills

Excellent communication

Problem-solving

Customer service

Teamwork

POS transactions

Cash handling

Basic computer skills

Education

At least 16 years old

Tools

POS system

Register

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

As a Guest Arrival Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot.

You will:

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all cash handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed:

• You must be at least 16 years old
• Excellent communication and problem-solving skills
• Ability to push, pull and lift a minimum of 50 lbs.
• Basic computer skills with Windows/Office
• Flexibility in working varied shifts
• Ability to process POS transactions and accurately use a register
• Ability to walk and stand extensively
• Ability to work well as part of a team
• Ability to multitask while maintaining a positive attitude and delivering excellent guest service
• Ability to complete all legal, company and department training requirements
• Ability to work indoors and outdoors, in a variety of weather conditions

Compensation: 12.77 USD

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.