Assistant Supervisor, Food & Beverage

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets and passes

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Job summary

A leading entertainment park in Virginia is seeking friendly and dependable individuals to provide exceptional guest service and manage food-related operations. Responsibilities include supervising staff, preparing meals, and ensuring high standards of service. Ideal candidates should have strong communication skills and the ability to thrive in a fast-paced environment. Perks include free park admission and discounts for family and friends.

Qualifications

• One to three months of related experience or equivalent.
• Successfully pass the ServSafe exam prior to starting.
• Able to pass Alcohol training upon selection.

Responsibilities

• Provide superior guest service and satisfaction.
• Supervise and train ambassadors.
• Prepare and serve food for park guests.

Skills

Strong written/verbal communication skills

Ability to lift/move up to 50 pounds

Ability to work in a fast-paced environment

Education

Related experience or equivalent education

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What You Get To Do

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can‑do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also helps you:

• Provide and lead the team to deliver superior guest service
• Regularly keep ambassadors motivated and energized
• Open and close facilities in accordance with established procedures
• Provide menu and park information to guests
• Monitor equipment and report any problem to proper personnel
• Ensure meal and rest periods are provided to ambassadors as required by company policy
• Set up and monitor queue lines
• Record moneybag recaps and complete tasks on station task lists
• Monitor stations to assure food looks pleasing and is portioned in accordance to recipes
• Monitor temperature of food and equipment in accordance with established HACCEP plan and take appropriate action
• Supervise and train ambassadors
• Authorize ambassador over‑rings
• Monitor food waste and assist with educating ambassadors on waste procedures
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training ambassadors; planning, assigning and directing work; assessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Enthusiastically represent the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
• Prepare and serve food for park guests
• Clean facilities, operate kitchen equipment and cash registers, assist with training and supervision of ambassadors
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties as assigned
• Assist other locations and areas throughout the park as needed

What It Takes To Succeed

• One to three months of related experience or an equivalent combination of education and experience
• Successfully pass the ServSafe exam prior to starting
• Able to pass Alcohol training upon selection
• Able to pass Food Handlers test and maintain a valid Food Handlers card
• Strong written/verbal communication skills
• Able to frequently lift/move up to 50 pounds with or without accommodation
• Able to stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast‑paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

Perks of the Position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.